Salary confidential / Negotiable
13 hours ago
Customer Service
Call center Manager
DataFlow Group
Job details
LocationAmman – Amman
Expected SalarySalary confidential / Negotiable
Job Description
Oversees daily call center operations, ensures KPI targets such as SLAs and CSAT, leads a team of leaders and analysts, and prepares performance dashboards for executive leadership.
Core Requirements
• 3-5 years of experience in contact center/customer support operations management
• Experience in BPO, shared services, screening environments
• Proficiency in omnichannel CRM platforms and workforce management (WFM) tools
• Fluent English (Arabic or additional languages a strong advantage)
Additional Notes
Employer: DataFlow Group
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