Contact Center Advisor

• • Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention • • Generates leads for cross-selling all products to ensure better profitability for the company • • Follows-up with various departments to ensure queries are resolved within specified TAT • • Undertakes special projects focusing on customer satisfaction • • Demonstrates union banks core values and standards in all transactions, interactions • • Adherence to internal work rules & regulations • • Ability execute certain banking transactions, for example (transfer, balance inquiry...)